Customer Service:
877-452-6900

Customer Service Center

At Big Dog, quality service goes beyond the sale.

We are committed to earning and keeping your business. Our Customer Service Department is here to help you. In order for us to assist you, please have the following information handy when you contact us:

• Copy of your quotation or invoice
• Sales representative name
• Date of order and/or receipt of order
• Shipping paperwork (if applicable)

To speak with a customer service representative, call 877-452-6900.

Our customer service hours are Monday-Friday 8 a.m.-8 p.m. EST. If it's after hours or you'd prefer to e-mail us, you can send your inquiries directly to our customer service department, or use the form below.

We will respond to all customer service inquiries within 24 hours (weekdays).

For quickest response, please fill out all of the fields below. denotes required field
Name:		Company:
E-mail:		Phone:
Invoice #:		Salesperson:
Please type your comments or questions below:
What is the nature of your inquiry?			Please Select One - - - - - - - - - - - - - - - - Checking Order Status Billing Question Installation Questions Need Installation Directions Shipping-Related Issue Damaged or Missing Product Need to Change Order Need Additional Products Sales Staff Feedback Other (describe above)
Preferred reply method:			No PreferencePhoneEmail
FORMS: please e-mail me:			No Forms Needed - - - - - - - - - - - - - - - - Credit Application Freight Receiving Instructions Defective Merchandise Form Freight Non-Refusal Form Partial Freight Refusal Form Concealed Damage Form Freight Refusal Form Missing Freight Form Wrong Item Received FormOther (list above)

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