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The Big Dog Philosophy

What we believe, without all the BS

Instead of saying insipid things like "innovation lies at our heart" or "through fresh thinking we are continually first with new ideas", we want to instead take this opportunity to give you the skinny of what we really believe at Big Dog Warehouse.

Bottom line--we have a passion for what we do, and you'll see this in our team approach toward sales and customer service. We eat, sleep and breathe this stuff. As a result, we're growing rapidly, and it's kind of neat to see the results of hard, honest work.

We believe in making an honest buck. If it's going to take eight weeks to get you your product, we don't tell you five in order to get the sale. If you can get the same product faster or cheaper elsewhere, then so be it. Yes, we want your business. No, we don't want it if we have to be dishonest about anything.

We're up-front about our product and shipping costs, and work hard to provide you with options so you can make intelligent choices.

We make mistakes. Who doesn't? But we own up to them, and try to actually learn something when we goof. Sometimes we take the fall for a manufacture who screws up. As a customer, you don't know Mr. Manufacturer--you know Mr. Big Dog. Sometimes we have to take one for the team.

Our market is antiquated and fragmented, but changing rapidly. 2007 was an interesting year. We saw a lot of changes in the industry that ultimately benefit customers. Manufacturers still scrambling to adapt as consumers push toward the internet. They're trying to develop partnerships with companies like ours without further alienating their stocking distributors (lotsa luck). But we roll with the punches, while searching for opportunities amongst the chaos to better serve you.

We're very excited about how 2007 developed and are excited about 2008. Manufacturers and our competition all know about Big Dog Warehouse. A few years ago it was "Big Dog who?" A lot has changed since we've started, and we have a lot more to show. Stay tuned, and thanks for giving us a look.

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